Do you have an emergency phone number outside your business hours?
Yes. Our emergency service line is available outside of business hours, even on weekends and holidays.
Please call +1-604-376-9254 and we will do our best to assist you.
Do you have a minimum purchase amount?
Yes. Our Minimum Order Value is $15.00 CAD.
How do I place an order?
If you have an account with us, please forward your PO to sales@cgltd.ca otherwise, you can call our main line at 604-263-1426 and kindly have your credit card and shipping information ready. Please provide your Provincial sales tax (PST) exemption number if you have one available.
I require a gasket for personal use. Will I still be able to place an order?
Yes. We can process over the counter sales for non-account holders which can be paid with a credit card.
Can I send you my used gaskets for measurements and material determination?
Yes. Gaskets or templates can be dropped-off for measuring or identification at our Receiving area during hours of operation. Please call 604-263-1426 or send an E-mail to sales@cgltd.ca beforehand so personnel can be notified ahead of time.
What kind of drawings do you prefer for quotes and production?
We accept 2D CAD files in DXF or DWG format and must be in 1:1 scale. If PSA is required, please indicate on the drawing which side(s) it will applied on.
Can I request a product prototype or sample material before placing my order?
Yes. We can provide samples or prototypes depending on the material availability, size, and quantity.
What is your standard lead time?
Our standard lead-time is 3-4 business days or sooner after receipt of order.
I need my product ASAP. Do you provide expedited lead-times?
Yes. We can provide expediting options upon request. Please call 604-263-1426 or send an E-mail to sales@cgltd.ca if you require immediate assistance.
Do you ship worldwide?
Yes. Outside of Canada and the US, we can only ship small packages up to 120 x 120 x 150cm in dimension and maximum recommend weight of 70 kg. There are no limitations if customer arranges for the pick-up (preferred).
What forms of payment do you accept?
We accept cash, cheque, wire transfer, and all major credit cards except AMEX. There is an additional 2% surcharge on all credit card payments.
What is your return policy?
If you have a discrepancy with your product, you may return any unused item(s) within the first 30 days after the original sale date for a full refund or credit.
Items returned for more than 30 days after the original sale date will be subject to a 20% restocking fee and no returns will be accepted for more than 90 days.
I want to return my purchase. What do I do?
Please send an E-mail with detailed information regarding the order and reason for return to sales@cgltd.ca and we will provide an RMA Receiving Slip with return shipping instructions. This document MUST accompany all returning items.
How long does it take for me to get a refund?
We issue Credit Notes within 5-7 business days once the RMA has been approved and goods have been returned (if applicable).
